If your SEAT is inadvertently immobilised for reasons such as mislaid keys, lack of fuel or a tyre puncture, one phone call to SEAT Assist will quickly provide customer assistance - wherever you are in New Zealand.
Please note that due to the technical complexity of the SEAT immobiliser and security systems, it is necessary to obtain a duplicate or spare key to gain entry to a vehicle.
Should the vehicle become immobile and is unable to be repaired immediately or safely, SEAT Assist will arrange for the vehicle to be transported to the nearest Authorised SEAT Service Centre for rectification.
In the unlikely situation that your SEAT becomes immobilised due to a warrantable defect occurring in excess of 100 kilometres from the driver's residence and cannot be repaired within 24 hours - SEAT Assist will arrange alternative transport from the Authorised SEAT Service Centre, or arrange a rental vehicle to a maximum value of $360 to allow the occupants to resume the journey or return home.
If your vehicle needs to be securely stored prior to it being transferred to an authorised SEAT Service Centre, SEAT Assist will arrange for this to be done at no cost to the owner.
When a warrantable breakdown occurs more than 100 kilometres from the driver's residence and the owner elects to leave the vehicle with an Authorised SEAT Service Centre to be repaired, SEAT Assist will arrange the repatriation of the vehicle should the repair not be completed within 24 hours.
Alternatively, provision for the driver to be returned to the repaired vehicle can be arranged.
If the vehicle is involved in a motor vehicle accident, after ensuring all parties are safe, SEAT Assist will provide advice/referral to the owner/driver's insurer and, if requested, organise and accident/tow provider to attend and transport the vehicle to a SEAT approved repairer or place of safety.
SEAT Assist can provide a 24 hour, 365-day telephone advisory service to assist the driver with:
The SEAT Assist programme does not apply to the following:
DURATION AND TRANSFERABILITY OF SEAT ASSIST
Subject to the terms and conditions described on this website, the SEAT Assist programme transfers to any subsequent owner of the vehicle for three years or 100,000 km (whichever occurs first) from the date of delivery to the original owner.